Return Eligibility
At HINT, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original packaging, tags, accessories, and documentation must be included.
- Proof of purchase or order confirmation is required.
- Items marked as Final Sale, Clearance, Gift Cards, or personalized products are not eligible for return unless defective.
Return Process
To initiate a return:
- Contact our customer support team at support@hint.shop.
- Provide your order number and reason for the return.
- Once approved, you will receive return instructions.
- Ship the item to the designated return address within 7 days of approval.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Refunds
After we receive and inspect your returned item, we will notify you of the approval status.
If approved:
- Refunds will be issued to the original payment method.
- Processing may take 5–10 business days depending on your payment provider.
- Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Order number
- Description of the issue
- Clear photos of the item and packaging
We will provide a replacement, store credit, or full refund at no additional cost.
Order Cancellation
Orders may be canceled within 12 hours after placement. Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable digital products
- Personalized or customized items
- Final sale and clearance items
- Products showing signs of use, damage, or alteration by the customer
Contact Us
For any questions regarding returns or refunds, please contact:
HINT Customer Support
Email: contact@info.com
We reserve the right to update this Return & Refund Policy at any time without prior notice.